Refund policy
At Know More Love, each item is made with care. Because of this, we keep our return policy simple and focused on quality issues.
Returns
We accept returns within 14 days of delivery only if the item is:
- Defective
- Damaged
- Incorrect (wrong item sent)
Items must be unworn, unwashed, and in original condition.
To request a return, contact: knowmore.love1@gmail.com with your order number and photos of the issue.
If approved, we will provide next steps.
Exchanges (Recommended)
We do not offer traditional returns for sizing or preference issues, but we do offer exchanges.
If you need a different size:
- Contact us within 14 days
- Customer is responsible for all shipping costs
- Item must be unworn and in original condition
Once we receive your item, you can place a new order for the correct size.
Non-Returnable Items
We do not accept returns for:
- Incorrect size ordered by customer
- Change of mind
- Worn or washed items
- Sale items or gift cards
Shipping Costs
- All return and exchange shipping costs are the customer’s responsibility
- Original shipping fees are non-refundable
Refunds
Refunds are only issued for approved defective or incorrect items.
If approved:
- Refunds are processed to your original payment method within 10 business days
Important Notes
We strongly recommend reviewing our sizing information before ordering, as we do not accept returns for sizing errors.